OUR PRIVACY POLICY
& TERMS AND CONDITIONS

PRIVACY POLICY

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This privacy policy explains how LYRA wellbeing use any personal information we collect about you when you use this website and how we protect that information.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

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What information do we collect?​

We collect information about you when you complete our contact form or place an order for our services. 

We collect the following information:

• Full name

• Contact information including email address, postal address, telephone number.

• Demographic information such as postcode, preferences and interests.

• Other information relevant to customer treatment requirements.​

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What we do with the information we gather?​

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our services.

• We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided.

 

Marketing​

We would like to send you information about our services which may be of interest to you.  If you have consented to receive marketing, you may opt-out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.  

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please email us.

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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

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Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

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Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

By using our website you are giving implied consent to the use of cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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Links to other websites​

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Changes to our privacy policy​

We keep our privacy policy under regular review and we will place any updates on this web page.  This privacy policy was last updated in March 2023.

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How to contact us

Please contact us by email or telephone if you have any questions about our privacy policy or information we hold about you.

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